FAQ

TECHNICAL QUESTIONS

I CAN’T REMEMBER MY USERNAME/PASSWORD:

In the event that you forget your password, you can request a new password by clicking the “Forgot Password” link at the bottom of the login form.

Can’t remember the email address associated with your account? Email help@outsidethe9.com for help.

WHAT DO I DO IF I’M HAVING TROUBLE RECEIVING EMAIL UPDATES?

If you aren’t receiving emails from Outside the 9’s team, please check your spam folders, and add noreply@outsidethe9.com to your address book and as an allowed address to any spam filters you may have.

Still having issues? Email us at help@outsidethe9.com

MEMBERSHIP QUESTIONS

HOW DO I JOIN OUTSIDETHE9.COM?

To learn more about joining Outside the 9 and about membership fees, please visit Outsidethe9.com.

WHAT ARE THE BENEFITS TO BEING A MEMBER?

Being a member of the Outside the 9  fan club gives you access to pre-sale tickets, behind-the-scenes videos and stories, webcasts, and countless other unique privileges.

FREE MEMBERS:

• Newsletter
• Select Exclusive Content
• Select Exclusive Products
• OT9 Forum
• Tier Two Pre-Sale Access and More

PAID MEMBERS:

• Limited Edition T-Shirt
• Collectors Enamel Pin
• Art Print
• Membership Card
• Mystery Item*
• Exclusive Content, Priority Pre-Sale Access, OT9 Forum, Exclusive Merch Offerings, New Music and More

*Mystery Item will be shipped at a later date

(One pre-sale code will be issued per account. Pre-sale tickets are not guaranteed with a membership and all membership sales are final.)

ARE MEMBERSHIP FEES CHARGED MONTHLY OR YEARLY?

The membership fees for the fan club are charged to your account only ONE time per year. Not monthly.

WHAT IS THE OUTSIDE THE 9 FAN CLUB REFUND POLICY?

Due to the nature of an online fan club, where benefits include access to exclusive photos, video, audio, text and community content that becomes available at the time of purchase, membership dues are non-refundable. Memberships do not guarantee pre-sale tickets, only the ability to participate in the pre-sale. Please be aware that your membership is valid for one year from the date you originally purchased your membership.

HOW DO I CANCEL MY MEMBERSHIP?

If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit your profile page and click on “Manage Membership” to manage.

The Outside the 9  membership is good for one year and will automatically renew. Customers will be reminded prior to the auto-renewal with time to cancel their membership (or they can turn the auto-renew off any time during their year). Members can cancel or downgrade at any time during their 12 month period, however no partial refunds will be issued. All membership sales are final.

WHO CAN I CONTACT WITH OTHER QUESTIONS?

For any other questions related to your fan club membership you can contact help@outsidethe9.com.

 

TICKET PRESALES

TICKETING STATEMENT:

During tours, a dedicated allotment of each North American show’s tickets will be made available to fan club members through Ticketmaster. Premium OT9 members will be offered these tickets in advance of the general public. Free OT9 members will get an opportunity to get presale tickets when available.

WHO GETS PRESALE CODES:

Premium and free OT9 Members will have presale codes assigned to them. If you are a free OT9 Member and would like to upgrade for first access , click  here.

The steps to finding your code and purchasing presale tickets is outlined below:

FINDING YOUR PRESALE CODE:

1. Go to outsidethe9.comand login to your OT9 account.
2. Go to your profile page by clicking the username icon in the top right corner of the site.
3. [PREMIUM MEMBERS Your presale code is your unique membership barcode
4. [FREE MEMBERS] Your presale code is labeled “Knotfest Roadshow”

At the time of the pre-sale: take your code, find your tour date on knotfestroadshow.com and click the link to be directed to the appropriate ticketing page.

PLEASE NOTE:

• Outside the 9 Premium Members Presale
  Ticket Limit: 6 with a 3 transaction/tour limit Inventory

• Outside the 9 Free Members Presale
  Ticket Limit: 4 with 1 transaction only/tour limit
• Fans will be notified of each show’s presale as soon as we are able to announce the show and onsale schedule. Please keep an eye on your email and the tour listings at slipknot1.com for the most up to date information.
• For questions or issues related to presale codes not working or the ticket purchase process, please contact LiveNation Customer Support at 1 (800) 653-8000 or help.livenation.com
• For questions related to receiving and viewing presale codes or outsidethe9.com, please contact help@outsidethe9.com.
• Ticket brokers may not join The OT9, and if a member is found selling tickets for profit, his/her membership will be voided without return of the membership fee.
• If you are found to be, or if we in good faith, believe you are reselling, trading or brokering tickets for profit that you purchased through this site, we may at our sole discretion cancel all or part of your ticket order and all or part of other pending orders in your name and/or put all or part of your orders and all or part of your other pending orders in your name at will-call for pick-up only by you.
• All ticket orders must be placed in the name of the corresponding fan club member. If we discover that an order has been placed in another person’s name, we reserve the right to revoke the membership and cancel the ticket order.
• No will-call name changes will be allowed. We reserve the right to investigate, cancel or will call all orders we in good faith suspect to be in violation of this policy. We are the final authority on the interpretation of the rules in this policy.
• As part of our efforts to keep brokers out, we will specify guidelines for ticket purchasing on the website, and we will email members ahead of time as to any changes to these policies.

WHAT ARE MY CHANCES OF GETTING SEATS DURING THE PRESALE:

While we can’t absolutely guarantee that you will get tickets, in most cases all requests made with a valid credit card will be filled. As our member base continues to grow, the likelihood of being declined will increase. Fan club memberships will not be refunded if you are unable to purchase tickets or if tickets sell out.

WILL I GET BETTER SEATS THROUGH OUTSIDE THE 9 THAN THROUGH OTHER TICKET OUTLETS?

We have reserved a large allotment of seats exclusively for OT9 members. While not everyone will be placed in the first few rows from the stage, we have made every attempt to reserve seats with a good view. Due to day of show floor and equipment changes, we cannot guarantee that all seats will have an unobstructed view. With regards to ticketing, the main goal is to get all OT9 members in the door.

DO I NEED A CODE TO ACCESS PRESALE TICKETS:

Yes. Here are the steps to find your presale code:

1. Login to your OT9 account and go to your account profile.
2. [PREMIUM MEMBERS] Look for your unique membership barcode
3. [FREE MEMBERS] Look for the code labeled “Knotfest Roadshow”

At the time of the pre-sale: take your code, find your tour date on the tour page and click the link to be directed to the appropriate ticketing page.

CAN THE PRESALE CODE BE USED FOR MULTIPLE SHOWS?

Yes, your presale code can be used for multiple shows but depending on your level of membership you may have a ticket total limit or ticket per show limit.

HOW ARE SEATS ASSIGNED?

Seats are assigned on a first-come, first-serve basis per LiveNation’s policies and procedures.

HOW CAN I CHECK CONCERT DATES AND LOCATIONS?

Please visit the Tour section of slipknot1.com to see upcoming dates and locations.

WILL SLIPKNOT ADD MORE DATES TO THEIR US TOUR?

If more dates are added, they will be posted to the tour section. Be sure that the email address associated with your OT9 account is verified in order to receive updates from Outside the 9 & Slipknot.

 

BILLING QUESTIONS

 

DOES MY MEMBERSHIP AUTOMATICALLY RENEW?

Yes. We will automatically renew your membership and charge your card each billing period until you cancel.

HOW DO I RENEW MY MEMBERSHIP?

Your Outsidethe9.com membership will automatically renew when your next payment period is up. We will charge the credit card that you have on file in our systems. If your card is no longer active, be sure to update your credit card information under “Manage Membership”. If we are unable to charge the card on file, you will be downgraded to the free tier and you can purchase a new membership at anytime.

If you would like to review and update your membership or would like to cancel, please visit  your profile page.

IS IT SAFE TO USE MY CREDIT CARD?

Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party.

HOW CAN I CHECK MY NEXT BILL DATE OR BILLING HISTORY?

Your membership renewal date is a year out from your original purchase date.

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OUTSIDE THE 9 FORUM AND COMMUNITY GUIDELINES

MODERATOR RIGHTS AND RESPONSIBILITIES:

Head Moderator: @OT9official (Outside the 9’s Moderator) is the head of all moderation and represents OT9 in correspondence to the fans as well as manages the website. The Head Moderator has the right to suspend or ban any member at any time or for any reason in accordance with these rules and at their sole discretion.

The moderators of this message board reserve the right to remove any content posted by members at any time or for any reason in accordance with these rules and at their sole discretion. They also reserve the right to handle all moderation issues privately.

All correspondence with moderators should include your username, email address and detailed explanation of the problem encountered.

To contact the Head Moderator/Site Manager email slipknot@outsidethe9.com.

COMMUNITY STANDARDS/RULES OF OUTSIDE THE 9’s FORUM

This site has members of all ages and all are expected to conduct themselves in a mature and responsible manner. Members are to respect the opinions of others and refrain from attacking another person for expressing their opinions. Name-calling, personal attacks and harassment of any kind will not be tolerated. As previously stated, moderators of this message board reserve the right to remove any content posted by members, or to suspend or ban any member at anytime or for any reason in accordance with these rules and at their sole discretion.

If you feel you, or any other member, has been attacked or harassed, please contact the moderator immediately.

DISCIPLINARY ACTION

The following list includes, but is not limited to, actions that will result in the banning of a member. There is no room for argument in defining and interpreting these terms. The moderator and management will make the final determinations in their sole discretion. Banned members are NOT entitled to explanations from moderators or management regarding their expulsion. Under no circumstances is a member entitled to a warning before they are banned.

• Flaming, which includes, but is not limited to, use of racial, religious or ethnic slurs, sexually discriminative or homophobic language, swearing, and derogatory labeling.
• Posting of pornographic or otherwise inappropriate, offensive or obscene images.
• Posting of Outside the 9 exclusive content, including media, news, links, etc.
• Posting of stolen music or any unauthorized content.
• Use of another member’s photo, or any modified version thereof, without the member’s consent.
• Anyone’s private information, member or not.
• Spamming the board as a whole or by individual forum.
• Threats at any level, but most severely, threat or encouragement of physical harm.
• Hacking, including, but not limited to, hacking into or disabling other member or moderator accounts.
• Impersonation of a band, staff, or management member in any form.

DURATION OF DISCIPLINARY ACTION

The length of a ban will be determined at the sole discretion of the moderator and management. The level of severity and degree of disruption caused by the offense will be considered. If a banned member returns to the board with a new account, that account will also be banned. Other members posting for banned members will be subject to disciplinary action.

RULES FOR POSTING

You are cautioned not to post your own personal information in the interest of safety. You should not post your address, telephone number, or anything that might put you at risk. Fullscreen Inc. are not responsible for monitoring this information, nor liable for any consequences that may result from the exchange of this information.

Fullscreen Inc. does not police copyright violations. If any member is reported to have violated copyrighted material, Fullscreen Inc. are not liable for any damages resulting from such violation. Additionally, the violating member is subject to ban as a result of posting copyrighted material.

Please ensure that your thread title properly describes your post. The moderator does not have time to read every thread and may move something based on the thread title.

If you would like to start a new thread, please first take the time to see if there is already a thread started for that topic. Duplicate threads will be deleted and the original will remain.

Please make every attempt to post in the correct forum. The moderator may move threads not posted in the proper area.

Do not use another member’s name in your thread title unless it is a positive post or otherwise approved by the member.

Internet etiquette states that UPPER CASE letters are shouting. Unless it is something urgent, please use lower case letters when adding new discussions.

If you start a thread and then regret your decision, within 3 days, you may ask to have the thread deleted. If the deletion of the thread will not adversely affect another member, the moderator will delete the thread provided the request is not unreasonable.

Please post in English only. The moderator for this board can only moderate in English and will delete any posts that are in any language other than English.

Always provide the proper link when posting articles so that credit is given to the proper source.

Please refrain from spreading rumors, particularly about the artist and band. If you did not receive the information you are posting from a credible source, please do not post it. The moderator reserves the right to delete any posts they believe to contain false information.

In short:

• Don’t attack people and don’t respond to attacks – report them to the moderator and move on
• Keep your posts on topic and constructive
• Take responsibility for the quality of the conversations you take part in
• Treat people the way you want to be treated
• When you have an issue, explain it thoroughly and completely to the moderator
• Hate speech of any kind will not be tolerated
• Promote positivity and encourage your fellow members
• Respect others and their opinions in this community

RULE CHANGES

Management of this board reserves the right to amend and/or implement new rules at any time. New rules may be posted periodically. It is every member’s responsibility to read, understand and comply with all posted rules. Your continued access to or use of the message boards after any such change to these rules shall constitute your consent to such change.